Frequently Asked Questions
Who Pays for Shipping ?
The Buyer Pays for shipping, except where otherwise stated in the product dicription
Do You Ship Internationally?
How Long Will It Take To Get My Package?
Depending on the product, the shipping details will be provided in the product dicription
What Payment Methods Are Accepted?
Debit or Credit Card, Direct Bank transfer
Is Buying On-Line Safe?
Paystack our payment service provider is a PCI-certified, auditor certified, PCI Service Provider Level 1 - the highest certification level. All connections to our services are forced to happen over HTTPS using TLS 1.2 (SSL). We use HSTS to ensure browsers interact with Paystack only over HTTPS. Card Information Card details are encrypted using AES-256 GCM while the decryption keys are stored on a separate machine. As such, cards are not stored as plain numbers but securely hidden even from Paystack personnel and systems. The only actions our systems can take is to request that card details be sent to a service provider. Fraud Prevention Paystack has developed an internal decision support system that uses intelligent rules to determine the risk factor of a transaction or customer and blocking payment from being made if it does not pass the necessary checks. This decision is based on a combination of multiple factors such as geolocation, IP addresses, purchase and behaviour history, and so on. Merchants on our platform have also been equipped with a dashboard that allows them to whitelist or blacklist customers that have been fraudulent, which further helps our general system to learn and prevent such behaviour. Our Fraud & Dispute Team is constantly at work developing processes for identifying fraud patterns to improve our Fraud Prevention system.
Order & Retunrs
How do I place an Order?
You can search through the catalog. Select a category to see a wide range of products. And if you already have something specific in mind? Then type anything that you are looking for in the search field at the top of the page. You will find all related products. You can also click on one of our featured products, Then click on one of the banners to discover a wide range of products.
How Can I Cancel Or Change My Order?
You can cancel your order by contacting our Customer Service
Do I need an account to place an order?
Yes, you need to register an account or Log in into your existing account by entering your Email and password
How Do I Track My Order?
We will send you regular updates about the status of your order via emails and SMS. After your order has left our warehouse and is on its way to you, you can also track its status by entering your tracking number on http://min.ng/order-tracking/
How Can I Return a Product?
You can initiate a return up to 7 days after delivery if: You receive a wrong, damaged, defective or counterfeit item You change your mind, with the exception of Shipped-from-Overseas items, underwear, adult toys, perfumes, cosmetics, hair extensions and jewelry. When returning an item, ensure all seals, tags and accessories are left intact and item is in it's original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid. This policy is not valid for products expressly marked no returns